StagePlot Guru FAQ's

Tips

Tutorial Videos


We have a vast array of video tutorials available. Visit our Tutorial Video section here on the site, or visit our YouTube Channel at Youtube.com/stageplotguru.




Support and Updates


We have many ways you can reach out to us if needed. The best way for tech support is to email us at SPG@StagePlotGuru.com . We WILL answer you, your ability to use SPG effectively is the utmost priority to us. Please be sure to read all FAQ's to make sure your answer isn't already available to you. You can also follow us on Facebook, Twitter, Instagram, and Youtube @StagePlotGuru. You can reach out to us directly on FB messenger as well as live Chat on this www.stageplotguru.com.




Push Notifications


We send out push notifications to notify you of any upcoming changes, tips or known bugs. We highly recommed you accept push notifications from us to stay up to date.





FAQ's

App is crashing.


Here is a checklist of possibilities why your app could be crashing. Check the following: 1.) Make sure you have the latest iOS version installed from the app store. Currently we offer support for devices with iOS13+. 2.) Make sure you have the latest version of SPG installed. Check in app store for updates. 3.) If you are using FB login and your username has a special character, it can crash the app. The solution is to change your username with no special characters, or use manual login. 4.) If none of the above solutions work, try reinstalling using a solid internet connection. Sometimes if there is a disruption in signal while downloading, it can cause a data transfer interruption. Please contact customer support if none of the above apply: SPGTechBugs@gmail.com




Refunds


All Refunds are issued through Apple. Please let us know why you are refunding so we can improve @ SPGTechbugs@gmail.com Go Here for ( steps to get refund).




Is StagePlot Guru available on Android or Desktop?


Not at this time, but stay tuned!




Who are you?


We are an app design company focused on space planning apps for the entertainment industry. StagePlot Guru is our flagship product. It was conceived, by touring/professional drummer- CJ Burton. Carol Curchoe is in charge of day-to day operations overseeing tech team and support.




I have an improvement or feature suggestion.


Great! We love feedback. Please let us know what you have in mind @ StagePlotGuru@gmail.com.




I have a prop request.


If you need a specific instrument, microphone, console, light, soundboard, platform etc, please let us know. Tell us the Name of the requested item and attach a picture to your email. @ SPG@StagePlotGuru.com




Can I try StagePlot Guru for free?


Absolutely! StagePlot Guru is free to download. We include a demo stage with functionality, so you can see if SPG is a good fit. If you love it, upgrade for a one time fee of $7.99 USD. But, there is absolutely no obligation.




Where Can I Get StagePlot Guru?


StagePlot Guru is available in the app store for iPhone and iPad devices with iIOS13+ or higher. GET IT HERE




What type of support do you offer?


If you have any questions we offer 24 hour support on our website via live chat or emaill us at SPG@StagePlotGuru.com.




Should I Leave A Review On The App Store?


A Great Review- Great app store reviews help us tremendously, especially if you are happy with StagePlot Guru. If you wish to see continous development of SPG we encourage users to leave helpful reviews on the app store, please do telll people what you love about SPG. A Note About Bad Reviews- We know we don't always get it right. We are continuously trying to improve to bring you a better product. But rest assured, bad reviews left on the app store accomplish very little. Here's why: The Apple review system between developer (us) and user (you) makes it impossible to communicate in real time. More often than not, most unfavorable reviews could have easily been spared if the user would have only reached out directly through any of the customer support channels we offer. Bad reviews remain forever, even after we have addressed an issue, unless the user goes through the trouble to log in and change the review (rarely does this happen). It continues to reflect poorly on our rating, even after we have resolved the issue. This helps no one. So, if you are unsatisfied with SPG in any way, have questiions, wish to improve its features, the best way to communicate that is directly to us, not on the app store. This will give us a chance to speak to you, and give you a chance to be heard in real time. Your ability to use SPG effectively is of the utmost imprtance to us. Thank You!!




I Would Like To Be A Beta Tester


We are looking for Beta Testers to test builds before they go live. If you are interested, please fill out the quick beta tester form here. Thanks for helping us improve!