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  • Where can I purchase StagePlot Guru?
    StagePlot Guru is available in the app store for iPhone and iPad devices with iIOS13+ or higher.
  • Can I try StagePlot Guru for free?
    Absolutely! StagePlot Guru is free to download. We include a demo stage with functionality, so you can see if SPG is right for you. If you love it, upgrade to pro for a one time in-app purchase of $7.99 USD. But, there is absolutely no obligation. Go here to view How To Access The Demo: https://www.stageplotguru.com//s/f/how-do-i-access-the
  • How do I access the free demo stage plot?
    Download StagePlot Guru from the app store and open the app. Sign/Up & Sign-In To Your Free SPG Account Navigate to "My StagePlots" Open the Demo Stage About the demo stage: You will have 4 props, which you can use, navigate and build lists. The purpose of the demo is to allow the user to understand the process and the way StagePlot Guru functions.
  • Is StagePlot Guru available on Android or Desktop?
    Not at this time, but it will be soon. If you have a request for this or any other feature please visit our Customer Support Page
  • How can StagePlot Guru be useful to me?
    StagePlot Guru can be used in several ways, and may have different uses for everyone. For Bands | Musicians- Build a stage plot for your production to send to venues, or tech crews prior to performance. For Audio Engineers- Do You work with multiple bands? Audio engineers use StagePlot Guru to organize and maintain the technical aspects of the bands they are working with. For Venues- To plan anything from weddings to business meetings or any occasion that requires space planning. The venue (usually the head coordinator) can then get the rest of the team on board, by sending the tech requirements out for the event. For Churches- To set everything up and plan for each service according to staff and according to what is needed for that particular day.
  • I have an improvement or feature suggestion.
    Great! We love feedback. Please let us know what you have in mind @ StagePlotGuru@gmail.com.
  • What type of support do you offer?
    If you have any questions we offer 24 hour support on our website via live chat or email us at SPG@StagePlotGuru.com.
  • What perspective is used for stages and props in StagePlot Guru?
    The perspective of the props and stages are "Semi-Birds point of view'.
  • What iOS version is needed to run StagePlot Guru?
    Currently, we support iOS 13 and above.
  • Who are you?
    We are an app design company focused on space planning apps for the entertainment industry. StagePlot Guru is our flagship product. It was conceived, by touring/professional drummer- CJ Burton. Carol Curchoe is in charge of day-to day operations overseeing tech team and support.
  • How Much Does The App Cost?
    It is free to download and demo (see demo stage). If you decide to upgrade, the current price is $7.99 USD. That is a ONE-TIME only in app purchase. We call this the Pro-Version Upgrade. **Price is subject to change, and some countries app stores may be higher, due to the exchange rate** With the Pro Version, our customers get the full version of StagePlot Guru, regular feature updates, and around-the-clock customer support .
  • I have a prop request.
    If you need a specific instrument, microphone, console, light, soundboard, platform etc, please let us know. Tell us the Name of the requested item and attach a picture to your email. @ SPG@StagePlotGuru.com
  • When will you release SPG2?
    StagePlot Guru 2 is currently in the testing phase. We were hoping to release in 2022, but, several factors caused a setback, so we are hoping early 2023 to release the beta version. To stay updated on the progress of SPG2 be sure to add your email to the list. SPG 1- (Legacy) is available in the app store for iPhone and iPad devices.
  • How do I build a StagePlot in StagePlot Guru?
    On a mobile device? Get it here Log In Tap Build A Stage Fill Out Stage Information Place Props and Position them to reflect your setup Build Lists if needed Arrange Lists and Document Components Share
  • What is the prime workflow for building StagePlots in StagePlot Guru?
    We recommend the following order-
  • How do I place and position props?
    Tap a category > subcategory > scroll through the props in the bottom scroll bar. * The scroll bar will automatically anchor to the props in that category. 2.) Select the prop you wish to use by tapping it. The prop will appear on the canvas. 3.) Drag the prop in the position and lock it down . (Tap twice to pull up the prop action menu). TIP: Position platform props first, then lock them down (double tap > lock). Take advantage of the send-to-back button on each prop to help you position props as you need them.
  • How do I delete a prop?
    Double tap any prop to pull up the prop menu. Tap the Delete option. Use the other options to help build. Also See: Placing and Positioning Props
  • Components of the StagePlot Guru Document
    The components of the entire stage plot document are added by default and can be deleted, re-added at any time, or rearranged i Arrange Layout tab. The document components on the lefthand side are all added by default. To rearrange, long press and drag each component. **Add a logo is added by default-- Go To: Add Logo
  • How do I add my logo?
    Be sure the logo you want to use is saved to your camera roll. Open the tools menu and select add/change logo. Then select the image you'd like to use as your logo in your stage plot. You can Arrange/Delete your logo in the Arrange Layout tab of the Arranger. See Arrange Layout.
  • Tutorial Videos
    We have a vast array of video tutorials available. Visit our Tutorial Video section here on the site, or visit our YouTube Channel at Youtube.com/stageplotguru.
  • My stage plot has a lot of props. How do I select and navigate them easily?
    When building a plot with many props, if the canvas is too crowded. A couple of things to consider in this case to make navigation a little easier; Prop Locks Lock props in place ---Tap twice to access the context menu and lock the prop into place. This will prevent the prop from moving and allow you to maneuver other props around it. Send To Back Tap the send-to-back icon located on the prop to maneuver props around each other. List Builder Highlight Selector Every item placed on the stage will show up in the List Builder by default. When a prop in the list builder is highlighted, it will also highlight that specific prop on the stage.
  • How do I sign up to be a beta tester?
    We are looking for Beta Testers to test builds before they go live. If you are interested, please fill out the quick beta tester form here. Thanks for helping us improve!
  • Refunds
    All Refunds are issued through Apple. Please let us know why you are refunding so we can improve @ SPGTechbugs@gmail.com Go Here for (steps to get refund).
  • Should I Leave A Review On The App Store?
    A Great Review- Great app store reviews help us tremendously, especially if you are happy with StagePlot Guru. If you wish to see continous development of SPG we encourage users to leave helpful reviews on the app store, please do telll people what you love about SPG. A Note About Bad Reviews- We know we don't always get it right. We are continuously trying to improve to bring you a better product. But rest assured, bad reviews left on the app store accomplish very little. Here's why: The Apple review system between developer (us) and user (you) makes it impossible to communicate in real time. More often than not, most unfavorable reviews could have easily been spared if the user would have only reached out directly through any of the customer support channels we offer. Bad reviews remain forever, even after we have addressed an issue, unless the user goes through the trouble to log in and change the review (rarely does this happen). It continues to reflect poorly on our rating, even after we have resolved the issue. This helps no one. So, if you are unsatisfied with SPG in any way, have questiions, wish to improve its features, the best way to communicate that is directly to us, not on the app store. This will give us a chance to speak to you, and give you a chance to be heard in real time. Your ability to use SPG effectively is of the utmost imprtance to us. Thank You!!
  • App is crashing.
    Here is a checklist of possibilities why your app could be crashing. Check the following: 1.) Make sure you have the latest iOS version installed from the app store. Currently we offer support for devices with iOS13+. 2.) Make sure you have the latest version of SPG installed. Check in app store for updates. 3.) If you are using FB login and your username has a special character, it can crash the app. The solution is to change your username with no special characters, or use manual login. 4.) If none of the above solutions work, try reinstalling using a solid internet connection. Sometimes if there is a disruption in signal while downloading, it can cause a data transfer interruption. Please contact customer support if none of the above apply: SPGTechBugs@gmail.com
  • I Found A Bug
    We try to be on top of any and all bugs that pop up. StagePlot Guru is available on many different models of iPhones and iPads, so every once in awhile a bug can pop up that is device specific. Please go here to fill out a bug report and someone will contact you to follow up. Or visit our chat to speak to a live person.
  • Why Do I Need A Stage Plot and What is it?
    The stage plot is your technical "road map" which dictates everything from what equipment is present in any production to where it belongs on the stage, to any tech requirements needed to make productions run smoother. If you are a(n) : Band- To send to the venue, so they can be prepared for all the technical requirements needed for your band. Audio Engineer- To understand the input list, to help you route, to understand positioning of the band, for specific audio gear requirements, to understand the needs of the band mix or requests. Backline Company- To understand the gear requirements for a particular production. Church - To understand positioning, and tech requirements in an ever revolving, rotating cast of musicians and volunteers. Event Planner- To prepare for the event and dispersing the stage plot to the tech crew or any even personnel.
  • I'm confused. What is "Stage Right" & "Stage Left".
    Stage Right and Stage Left is always in terms of the performers point of view. If the performer is looking at the audience, the area on their right is referred to as "Stage Right". The area in the middle is: "Center Stage". The area to their left is "Stage Left". For more on Stage Positioning- check out our blog article titled, "A Guide To Common Stage Positioning Terms" .
  • Support and Updates
    We have many ways you can reach out to us if needed. The best way for tech support is to email us at SPG@StagePlotGuru.com . We WILL answer you, your ability to use SPG effectively is the utmost priority to us. Please be sure to read all FAQ's to make sure your answer isn't already available to you. You can also follow us on Facebook, Twitter, Instagram, and Youtube @StagePlotGuru. You can reach out to us directly on FB messenger as well as live Chat on this www.stageplotguru.com.
  • Push Notifications
    We send out push notifications to notify you of any upcoming changes, tips or known bugs. We highly recommed you accept push notifications from us to stay up to date.
  • About Our Shop
    At StagePlot Guru, we are supporters of art, design and original creations. Our new store at StagePlotGuru.com carries unique one of a kind original designs, such as premium Unisex ArtWear T-shirts, and other creations which can't be found anywhere else in the world. However, if you need to build a stage plot and you're looking for The StagePlot Guru iOS/iPadOS app, visit the app store and download it to your iPad or iPhone device.
  • Refund Policy
    We understand that customer satisfaction is paramount. We make every effort to ensure that our products are of the highest quality and meet your expectations. If you wish to return a product, we will address your request on a case-by-case basis. Please note, as a custom merchant, we cannot provide full refunds unless the product is damaged during shipping or defective. Orders are customized, and we can not exchange products or sizes, or refund for accidentally ordering wrong size or product variation (color). If the product you received is damaged or defective, please contact us immediately we will arrange for a return and refund. For all other requests for a refund, we will assess your request and work with you to find a satisfactory resolution. We appreciate your understanding that we cannot provide full refunds for reasons other than shipping damage or defects. However, we will do our best to work with you to ensure your satisfaction with our products and services. Thank You! Contact: For refund requests or to report issues on orders you received please contact us at: SPG@StagePlotGuru.com Alternatively, you can reach us on our live chat at any time for assistance. VERY IMPORTANT. **Please include: Your Name, order number, date, order issue, picture of the damage or defect, and your contact including email, phone number, and best time to reach you.
  • Order Cancellation Policy
    Orders can be cancelled for a full refund up to 24 hours after placing an order through our shop. If order is cancelled after 24 hours, only a partial refund can be issued. In case of a refund after 24 hours, the amount issued is everything above our product costs and merchant fees. Refund time can take anywhere from 1-10 days. Please know, we do everything we can to ensure a positive relationships with our customers.
  • Shipping
    Time: Most products ship between 3-7 business days. Not including holidays or weekends. On very rare occasions, it could take a little longer. At the most 10 days from the time your order is placed. If you have placed an order more than 10 days ago, and have not received it yet, please reach out to us so we can track it contact us here at SPG@StagePlotGuru.com to check on the status of your order, or reach us on our live chat support on StagePlotGuru.com. Locations: At this time shipping is only available in the US. We do have more online stores coming to different areas of the globe. Please stay tuned. Cost: All shipping (and tax) is included in the price of any item in our store.
  • Where do you ship?
    Currently we are only shipping to the United States. But we will be adding more territories very soon.
  • Payment Methods and Security
    At our online store, we want to make your shopping experience as convenient and secure as possible. We accept the following payment methods: Credit Cards: Visa, MasterCard, American Express, Discover PayPal Apple Pay Rest assured that your payment information is safe with us. Our website uses industry-standard encryption technology to ensure that your personal and financial information is protected. We do not store your credit card information on our servers, and we only use your information to process your order. If you have any concerns about the security of your payment information, please do not hesitate to contact us at SPG@StagePlotGuru.com. We will be happy to answer any questions you may have and provide additional details about our security measures. Thank you for choosing to shop with us!
  • Store Privacy Policy
    We are committed to protecting your privacy and the security of your personal information. We want you to feel confident when you shop with us, knowing that your information is being handled with care and respect. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website and make a purchase. By using our website, you agree to the terms of this Privacy Policy. Information We Collect: We collect personal information that you provide to us when you place an order on our website, such as your name, email address, shipping address, and payment information. We also collect information about your visit to our website, such as your IP address, browser type, and pages you viewed. How We Use Your Information: We use your personal information to process your order, communicate with you about your order, and provide customer support. We may also use your information to improve our website and services, and to send you promotional materials if you opt-in to receive them. How We Protect Your Information: We take the security of your personal information very seriously. We use industry-standard encryption technology to protect your data during transmission, and we store your information securely on our servers. We restrict access to your personal information to only those employees who need it to perform their job duties. Sharing Your Information: We do not sell or share your personal information with third parties for their marketing purposes. We may share your information with our service providers who assist us in processing your order, such as shipping carriers and payment processors. Your Rights: You have the right to access, correct, or delete your personal information that we have collected. You may also object to the processing of your personal information or withdraw your consent at any time. To exercise your rights, please contact us at SPG@StagePlotGuru.com. Updates to This Policy: We may update this Privacy Policy from time to time. If we make any material changes, we will notify you by email or by posting a notice on our website. Thank you for choosing to shop with us.
  • Shop Support
    Email: SPG@StagePlotGuru.com For faster support please use our live chat support on stageplotguru.com.
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